Terms of Service

By creating an account, running a club, or buying or registering for an event on Club Space, you agree to these terms and to our Privacy Policy. “We” and “us” means the people who run Club Space. If you do not agree, do not use Club Space.

Club Space provides software. Student clubs use it to publish events, sell or give out tickets, and check people in at the door.

The club is the event organiser and the seller of its tickets. Payments go to the club's own Stripe account, not to us. The club is responsible for its event, its listing, its prices, its refunds, and its own handling of attendee information. We are not the organiser of any event, and we do not hold ticket money for clubs.

Club Space is independent. It is not run by, affiliated with, or endorsed by any university, and a club's use of Club Space does not mean a university approves of that club or event.

By creating or running a club on Club Space, you confirm that:

• you are allowed to act for that club;
• your events, listings and images are accurate and lawful, and you have the right to use everything you post;
• you hold any permit, licence, insurance or university approval your event needs, including for alcohol, age limits, raffles or prize draws, and venue capacity;
• you state your refund policy to buyers (for example in the event description) and honour it, and you handle refunds, event changes and cancellations for your buyers;
• you use attendee information (names, orders and checkout answers) only to run your event, ask only for what you need, keep it private, and do not copy, export or share it beyond that. What your officers do with it is your responsibility;
• you control who in your club gets officer roles and who holds a door scanner device, since both can see attendee names.

To take payments, a club must complete Stripe's own onboarding and agree to Stripe's terms with Stripe directly. The Club Space platform fee is added to the buyer's price and deducted from each payment by Stripe. When you refund a buyer, the platform fee on that sale is not returned to you. We may change the platform fee for future orders; a change never alters the fee on an order that has already been placed.

You are responsible for keeping your password and sign-in details secret, and for everything done through your account. Use a strong password you do not use anywhere else, do not share your account, and tell us straight away if you think someone else has got into it. Club officers are responsible for the roles they give other members.

You must not use Club Space to:

• break the law, or run an event that needs a permit or licence you do not have;
• pretend to be a club, university or person you are not, or claim an affiliation you do not have;
• post content that is false, misleading, infringing, harassing or hateful;
• copy, forge or tamper with tickets, or get around purchase limits, holds or promo-code limits, including with bots or scripts;
• access data or accounts you are not allowed to, probe or attack our systems, or collect other people's information;
• interfere with the site or with door check-in.

These Ticket Terms apply whenever you buy or register for an event on Club Space, together with the rest of these terms.

We take reasonable measures to protect Club Space and your information, including database access rules that limit each person to what their role allows, signed and hashed ticket codes, card payments handled only by Stripe, sign-in and abuse limits, and encrypted connections.

No system is perfectly secure, and we cannot promise that Club Space will never be breached or that information will never be accessed without permission.

You are responsible for your part: keeping your password and ticket links private, and, if you run a club, keeping attendee information and scanner devices under your club's control. Tell us straight away through Report a problem or at support@clubspaceapp.com if you notice a security problem.

If we learn of a breach that affects your personal information, we will investigate, take steps to contain it, and notify you and any authorities as required by law, without unreasonable delay.

Club Space relies on other companies' services, including Stripe for payments, Supabase for our database and sign-in, Vercel for hosting, and Resend for email. Payments are also subject to Stripe's terms. We are not responsible for outages or errors in services we do not control, though we will work to limit their effect on you.

You can stop using Club Space at any time; to delete your account, contact us. We may suspend or close an account or a club that breaks these terms, puts others at risk, or where the law requires it. Suspending a club stops new sales and registrations; tickets already issued keep working unless they are refunded. Suspension does not by itself refund anyone. These terms keep applying to anything that happened before an account or club was closed.

Club Space is provided “as is” and “as available”. To the fullest extent the law allows, we make no warranties of any kind, express or implied, including that Club Space will be uninterrupted, error-free or secure, or that any event will happen as described. Events are the clubs' responsibility, not ours.

To the fullest extent the law allows, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill, and we are not liable for any club's event, conduct, content or refund decisions. Our total liability for all claims relating to Club Space is limited to the fees you paid to Club Space in the 12 months before the claim arose.

Some places do not allow these limits, so some of them may not apply to you. Nothing in these terms limits liability that the law does not allow to be limited, or takes away consumer rights that cannot be waived.

If you run a club on Club Space, you and your club agree to defend and compensate us for any claims, losses and costs (including reasonable legal fees) arising from your club's events, your content, your handling of attendee information, or your breach of these terms, to the extent the law allows.

These terms are governed by the laws of Illinois, United States, without regard to its conflict-of-law rules.

We may update these terms as Club Space changes. The date at the top shows when they last changed. A change never alters an order that has already been placed. If you keep using Club Space after a change takes effect, the updated terms apply.

Questions about these terms: support@clubspaceapp.com. Problems with an event or a charge: Report a problem.